Orders and bookings
Refunds and cancellations
General information for purchases made through the MyHoyland shop.
Event tickets
Refund availability may depend on the event organiser, event status and the terms shown on the relevant product page. Where an event is cancelled, customers will be contacted using the order details supplied.
Advertising
Advertising work may begin once an order and required assets are received. Cancellation rights can be affected after preparation, scheduling or publication has started.
Memberships
Membership access and renewal terms are shown at purchase. Contact the team promptly about billing or access problems.
Contact us
Include the order number, purchaser name and email address when asking about an order.