Orders and bookings
Refunds and cancellations
General information for purchases made through the MyHoyland shop.
Event tickets
In the event that MyHoyland cancels an event due to adverse weather, safety concerns, or other circumstances beyond our control, customers will be offered either a full refund or the option to transfer their booking to another available event.
If a customer chooses to cancel their own booking, no refund will be given.
By making a booking, customers agree to this cancellation and refund policy.
Advertising
Advertising work may begin once an order and required assets are received. Cancellation rights can be affected after preparation, scheduling or publication has started.
Memberships
Membership access and renewal terms are shown at purchase. Contact the team promptly about billing or access problems.
Contact us
Include the order number, purchaser name and email address when asking about an order.